Download Cisco Contact Center Enterprise Implementation and Troubleshooting.500-444.VCEplus.2022-12-21.56q.vcex

Vendor: Cisco
Exam Code: 500-444
Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting
Date: Dec 21, 2022
File Size: 30 KB
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Demo Questions

Question 1
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPSprotocol is used to access the administration console or agent desktop in Cisco Finesse? (Choosetwo.)
  1. Domain validation certificate
  2. Digital certificate
  3. Self-signed certificate
  4. Certificate authority certificate
  5. Root certificate
Correct answer: CD
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf
Question 2
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
  1. defined as Configuration Based
  2. VMware vSphere is optional 
  3. VMware vCenter is required
  4. defined as Rule Based
  5. VMware vSphere is required
Correct answer: AE
Question 3
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
  1. CTI route point
  2. Agent IP phone
  3. Route pattern
  4. Translation pattern
Correct answer: A
Question 4
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
  1. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
  2. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
  3. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway  
  4. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Correct answer: C
Question 5
What are two components of Cisco VOS? (Choose two.)
  1. Finesse
  2. CCE
  3. CUIC
  4. CVP
  5. ECE
Correct answer: AC
Question 6
What are the Active and Configured CUIC Users for the 2K deployment model?
  1. 100/600
  2. 200/400
  3. 200/800 
  4. 200/1200
Correct answer: D
Question 7
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
  1. CUCM
  2. CUBE
  3. CVP
  4. DNIS
Correct answer: B
Question 8
Where can the readiness for the CCE deployment be verified?
  1. CCE Web Admin -inventory
  2. CCE Web Admin -> Machines - inventory
  3. CCE Web Admin -> Deployment Settings - Inventory
  4. CCE Web Admin -> Infrastructure - Inventory
Correct answer: C
Question 9
Which protocol is used between ICM Central Controller and IVR/CUCM PG?
  1. OCTI
  2. Device Management Protocol (DMP)
  3. SIP
  4. ccagent
Correct answer: C
Question 10
Which three modes can implement single sign-on in PCCE? (Choose three.)
  1. Non-SSO
  2. SSO
  3. ldS
  4. ldP
  5. SAML
  6. Hybrid 
Correct answer: ABF
Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
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